Each garment is made especially for you. Once your order is placed, it takes about 2-3 weeks to shipment.
Your order will be shipped as soon as the item(s) have been produced for you. Usually it takes about 2-3 weeks from order placement to shipment. You will receive a shipping confirmation with tracking as soon as your order has been shipped.
Payment methods
We accept the following payment methods:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Klarna - Purchase on invoice
Returns
For returns, please email us in advance at customercare@edenscollective.com with your return request. The return must include the unworn items with all labels in the original packaging and the invoice.
Once we receive the items, your return will be processed within 5-10 business days. Your refund will be processed using the original payment method. Please note that bank institutions may take additional days to process your refund. Shipping costs will not be refunded.
If you have received a damaged item, please contact customercare@edenscollective.com within 24 hours of delivery. We will replace the item or refund you the original purchase amount. However, Edens Collective is not liable for any lost profits or consequential damages.
Items purchased with discount offers or coupon codes cannot be returned.
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