All orders are shipped by Austrian Postal Service and can be tracked through their online tracking service.
Our made-to-order items are manufactured especially for you. Once your order is placed, your purchase is processed, the items are produced especially for you and then made ready for shipping. Normally it takes about 2-3 weeks from order to shipment. You will receive a shipping notification with tracking number as soon as your order is shipped.
Austria: Austrian Postal Service with tracking 5,50 EUR
European Union: Austrian Postal Service with tracking 11,50 EUR
Overseas: Flat rate Austrian Postal Service with tracking 20-25 EUR
Please note: Edens Collective is not responsible for customs clearance, duties, foreign taxes, hold times, or any other import costs associated with the importation of the items that may be incurred upon delivery. International shipping charges do not include duties or taxes that may be collected and charged once the order reaches the destination country. Austrian Post will contact you directly to arrange payment. In the unlikely event that you refuse to pay the applicable import duties and taxes, the order will be returned to Edens Collective. The items will be refunded by Edens Collective without the original shipping charge, any import fees/duties or taxes that may be incurred in addition to the postage cost. Once the order has been shipped, the responsibility passes to you. In the unlikely event that an order is lost during delivery, it is your responsibility to contact the courier immediately. Please contact email@example.com for further inquiries.